Support Requests Got Your Team Treading Water?
Help Has Arrived.
The Web Help Desk software provides all of the features and benefits of a World-Class Customer Service Software, Trouble Ticket Software, and Help Desk Software in one centralized, web-based solution. The Web Help Desk software offers an industry leading feature set that allows you to dynamically route, track and resolve your technical support issues and customer service desk requests with ease.
As a cross-platform, web based service solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Because it's built to be cross-platform, you can be sure it will run on your server platform of choice; Windows, Mac OS X, Linux, or Unix.
Take it for a test drive and find out why IT managers throughout the world choose the Web Help Desk software over more costly products.
Are you currently utilizing "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? OR Are you currently paying exorbitant annual costs for your current help desk software solution? Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with Web Help Desk; the best of breed, cost effective, browser based Help Desk Software. As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes any form of requests; from technical support requests to change management requests to non-technical support requests. Intuitive point-and-click configuration and intuitive enduser experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations. Install the server-side help desk software on virtually any operating system of your choice or let our organization host the help desk software on our powerful servers. The choice is yours! The Web Help Desk’s web based help desk software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.
Are emails from your customers lacking the critical details that you need to resolve the customer's request? Losing continuity in service desk requests from customer to customer in your current service desk support software? From Customer Support personnel to your actual Customers submitting support requests, the Web Help Desk Customer Service Software's intuitive user interface will ensure that requests are submitted efficiently and effectively, all from the luxury of only a web browser. Web Help Desk’s Customer Service Portal and Request Submission interface allows your organization to dynamically request the critical information from your customers that your customer service team needs to fulfill service requests. Such critical customer service request information will increase customer satisfaction, end the battle for information mining, and reduce your department's customer service costs, time and efforts spent on customer support fulfillment. Install the server-side service desk software on virtually any operating system of your choice or let our organization host the help desk software on our powerful servers. Offering support to multiple organizations and people across multiple time zones, couldn't be easier with the Web Help Desk Customer Service Software. Relax...it doesn't have to be so difficult!
Tracking issues of any type or category shouldn't be a constant battle. Web Help Desk's Trouble Ticket Software allows your department to intuitively capture, automatically route & assign service tickets, reassign tickets, schedule due dates & time periods to address tickets, and automatically send email notifications to the service ticket submitter at the intervals of your choice. The Web Help Desk Trouble Ticket Software allows your service desk to apply custom Service Level Agreements to each trouble ticket. An issue with a specific SLA can automatically send email notifications to service desk personnel as reminders or to their superiors for escalation alerts. As a ticket approaches an SLA breach, color coded queues are provided, as well as custom reports can be easily created to report on any service ticket. Web Help Desk's powerful Trouble Ticket Software provides your organization, whether small business or large enterprise, the tools needed to easily configure the ticket software required to increase productivity and simplify ticket tracking, all from the luxury of only a web browser, as the entire enduser experience within Web Help Desk is 100% web-based and leaves a zero footprint on any enduser's computer, whether it be a Windows PC or an Apple Macintosh!
Help Desk Software
Are you currently utilizing "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? -OR- Are you currently paying exorbitant annual costs for your current help desk software solution? Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with Web Help Desk; the best of breed, cost effective, browser based Help Desk Software. As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks any form of requests; from technical support requests to change management requests to non-technical support requests. Intuitive point-and-click configuration and intuitive enduser experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations. The Web Help Desk’s web based help desk software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.
See the Web Help Desk Software Features
Customer Support Software
Are emails from your customers lacking the critical details that you need to resolve the customer's request? Losing continuity in service desk requests from customer to customer in your current service desk support software? From Customer Support personnel to your actual Customers submitting support requests, the Web Help Desk Customer Support Software's intuitive user interface will ensure that requests are submitted efficiently and effectively, all from the luxury of only a web browser. Web Help Desk’s Customer Support Portal and Request Submission interface allows your organization to dynamically request the critical information from your customers that your customer support team needs to fulfill customer service requests. Such critical customer support request information will increase customer satisfaction, end the battle for information mining, and reduce your department's customer support costs, time and efforts spent on customer support requests. Offering support to multiple organizations and people across multiple time zones, couldn't be easier with the Web Help Desk Customer Support Software. Relax...it doesn't have to be that difficult!
See the Web Help Desk Software Features
Issue Tracking Software
Tracking issues of any type or category shouldn't be a constant battle. Web Help Desk's Issue Tracking Software allows your department to intuitively capture, automatically route & assign tracked issues, reassign issues, schedule due dates & time periods to address issues, and automatically send email notifications to the issue submitter at the intervals of your choice. The Web Help Desk Issue Tracking Software allows your service desk to apply custom Service Level Agreements to each issue. An issue with a specific SLA can automatically send email notifications to service desk personnel as reminders or to superiors, for escalation alerts. As an issue approaches an SLA breach, color coded queues are provided, as well as custom reports can be easily created to report on any issues. Web Help Desk's powerful Issue Tracking Software provides your organization, whether small or large, the tools needed to easily configure the software required to increase productivity and simplify ticket tracking, all from the luxury of only a web browser, as the entire enduser experience within Web Help Desk is 100% web-based and leaves a zero footprint on any enduser's computer, whether it be a Windows PC or an Apple Macintosh!
- 100% Web-based IT Service Management Software
- Incident & Problem Management
- Asset & Configuration Management
- Two-Way E-Mail Correspondence
- Knowledge-Base Management
- LDAP / Active Directory Synchronization
- Reporting Included
- Server Licensed or ASP Hosted Options
- 100% Feature Complete Help Desk Software
Web Help Desk Features
Here is just a sample of the Web Help Desk software Feature Set. [Complete Help Desk Feature List]
Email-to-Ticket Conversion
Create one or more service desk email Inboxes on your existing email solution. Emails sent to the Inbox will automatically convert into a Web Help Desk ticket...including file attachments!
Auto-Route Tickets
Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organization's business logic; based on ticket categories, technician skill set, location, department, technician availability, work load balancing, etc.
Asset Management
Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus much more!
Knowledge Base Management
Knowledge base functionality is built into the Web Help Desk, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients, technicians, and administrators.
Ticket Submission Web Portal
Endusers can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the category they choose.
2-Way Email Integration
No more disconnect in correspondence between support tickets and email! Technicians can make a vast majority of daily updates to tickets via email, including: change ticket status, public notes, hidden notes, reassign ticket, add work time, add billing rate, etc. Endusers can add ticket notes or simply reply to the ticket email!
LDAP / Active Directory Sync
Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your company's IT infrastructure.
Performance Reporting Built-In
With Web Help Desk's robust graphic reporting tools built in, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
* Need more details? Click here for a checklist of Help Desk Features
